SHIPPING & RETURNS
Shipping Policy
At Real Big Audio Labs, LLC, we are committed to ensuring your order arrives safely and on time. We utilize a variety of trusted shipping methods to deliver your products efficiently. You can expect your order to be processed within [insert processing time, e.g., 1-3 business days] and shipped via [list of shipping methods, e.g., USPS, FedEx, UPS].
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Shipping Costs:
Shipping costs are calculated at checkout based on your location and the shipping method you select. We offer standard shipping rates as well as expedited options for those who need their items sooner.
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Packaging:
We take great care in packaging your orders to ensure they arrive in perfect condition. All items are carefully packed using high-quality materials to minimize damage during transit.
At Real Big Audio Labs, LLC, we believe in transparency and building trust with our customers. If you have any questions regarding shipping, don’t hesitate to reach out to our customer service team. Thank you for choosing us, and we look forward to serving you!
Return & Exchange Policy
At Real Big Audio Labs, we take pride in delivering high-quality products. Please review our return and exchange policy before making a purchase.
No Refunds on Open Packages:
We do not offer refunds on opened packages unless the product was damaged in transit. If your item arrives damaged, you must contact us within 15 days of delivery with photos of the damaged product and packaging to initiate a claim.
No Returns or Exchanges Unless Defective:
We do not accept returns or exchanges unless the product is defective due to a manufacturer issue. If you believe your item has a defect, you must notify us within 15 days of receiving your order. The item must be in its original packaging with proof of purchase.
Defective Product Claims:
To process a defective product claim:
1. Contact us at info@realbigaudiolabs.com or call 470-469-9568 within 15 days of receiving your order.
2. Provide clear photos or videos showing the defect.
3. If approved, we will provide instructions for returning the defective item at no cost to you. A replacement or repair will be issued based on product availability.
Final Sale Items:
All purchases are considered final sale unless they qualify for a return due to manufacturer defects.
For any questions or concerns, please reach out to us at:
Email: info@realbigaudiolabs.com
Phone: 470-469-9568